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Ellen DeGeneres Apologizes to Staff Members as WarnerMedia Investigates Show

Ellen DeGeneres apologized to the staff members of her talk show in an email on Thursday, a week after Warner Bros. Television informed employees that its parent company would conduct an investigation into the program’s troubled workplace.

In the email, which was reviewed by The New York Times, Ms. DeGeneres wrote: “On day one of our show, I told everyone in our first meeting that The Ellen DeGeneres Show would be a place of happiness — no one would ever raise their voice, and everyone would be treated with respect. Obviously, something changed, and I am disappointed to learn that this has not been the case. And for that, I am sorry.”

The workplace of “The Ellen DeGeneres Show” came under scrutiny this month after BuzzFeed News published an article reporting that former staff members said they had faced “racism, fear and intimidation” at work. Those whose accounts were included in the article laid most of the blame on three executive producers, Ed Glavin, Mary Connelly and Andy Lassner.

In a joint statement to BuzzFeed News, the three executive producers said that the responsibility for running the show was “completely on us,” adding that they realized that “we need to do better, are committed to do better, and we will do better.”

Ms. DeGeneres, a comedian with an amiable public image who has been a staple of daytime television since her talk show made its debut in 2003, also said she would take a more active role in running the program.

“As we’ve grown exponentially,” she wrote in her email to staff members, “I’ve not been able to stay on top of everything and relied on others to do their jobs as they knew I’d want them done. Clearly some didn’t. That will now change and I’m committed to ensuring this does not happen again.”

The Hollywood Reporter first reported on Ms. DeGeneres’s email.

One of the first television stars to announce that she was gay — a statement she made in 1997, when she did as the star of the prime time sitcom “Ellen” — Ms. DeGeneres tried to reassure employees that their workplace would be improved by invoking her own experience.

“As someone who was judged and nearly lost everything for just being who I am,” she wrote, “I truly understand and have deep compassion for those being looked at differently, or treated unfairly, not equal, or — worse — disregarded. To think that any one of you felt that way is awful to me.”

In a statement on Thursday, Warner Bros. Television acknowledged “some deficiencies related to the show’s day-to-day management” and suggested changes were in store. “We have identified several staffing changes, along with appropriate measures to address the issues that have been raised, and are taking the first steps to implement them,” the statement said.

Last year, Ms. DeGeneres, 62, renewed her contract to continue hosting her eponymous show through 2022. She also signed a deal to create three shows for WarnerMedia’s streaming platform, HBO Max.

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